Refund Policy
Returns and Refunds
Return Policy: We accept returns and provide refunds under the following conditions:
- Damaged Products: If the product is damaged upon delivery, you must contact us immediately with photos of the damage. We will provide a full refund or send a replacement at no additional cost to you.
- Non-Delivery: If your product has not been delivered within 30 days of shipment, you are entitled to a full refund.
- Satisfaction Guarantee: If you're not 100% satisfied within the first 30 days, just send it back to us and we'll give you a full refund. No need to worry about the return shipping – we've got you covered!
Refunds: Refunds will be issued to the original payment method used for the purchase, upon receipt and inspection of the returned product, if applicable under the conditions mentioned above.
Lost Packages: If your package is lost during shipping, we will provide a full refund or send a replacement at no additional cost to you, subject to verification with the shipping carrier.
Damaged Items: If your items are damaged upon delivery, please contact us immediately with photos of the damage. We will provide a full refund or send a replacement at no additional cost to you.
No Delivery in 30 Days: If your order has not been delivered within 30 days of shipment, you are entitled to a full refund. Please contact our customer service to initiate the refund process.
Contact Us
If you have any questions or concerns about our Refund Policy or require assistance with your order, please don't hesitate to contact us at contact@bellecooper.com.au. Our customer support team is here to help!
By placing an order with Belle & Cooper, you acknowledge that you have read, understood, and agreed to our policies.
Contact Us
If you have any questions or concerns about our Shipping Policy or require assistance with your order, please don't hesitate to contact us at contact@bellecooper.com.au. Our customer support team is here to help!
By placing an order with Belle & Cooper, you acknowledge that you have read, understood, and agreed to our Refund Policy. Thank you for choosing Belle & Cooper for your pet product needs!